Franciscan Missionaries of Our Lady University is looking for a full-time IS PC Technician. The IS PC Technician provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues.
Job Responsibilities
- Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals
- Provides high-quality, consistent end user support services for all employees within FMOLHS
- Troubleshoots and resolves end user issues by guiding user through corrective steps
- Documents, logs, escalates, and follows up on issues with end users and sites
- Images, configures and deploys new hardware, software and peripherals for use on the corporate network.
- Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring
- Researches new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods
Job Requirements
- 2 years experience in database applications or PC hardware & software. Associates Degree in IT accounts for 1 year of experience
- High school diploma
Employment type: Full-time
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