Explore how stephanie thum sage business cases offer strategic insights to craft compelling business cases that drive organizational success. Students will be prompted to consider the ethical, strategic, and operational dimensions of managing customer feedback from online reviews. By the end of the case, students will be equipped to navigate the world of online reviews and their enormous power in shaping customer choices.
Understanding the Context
This case defines administrative burden and red tape from multiple angles. It cites scholarly research on the ways in which administrative burden and red tape can impact government employee engagement.